12-Month Guarantee Policy for Caboclo footwear

Thank you for choosing Caboclo. We take pride in delivering high-quality products and ensuring customer satisfaction. Our 12-month guarantee policy is designed to protect your investment and provide you with peace of mind.

This guarantee is subject to the following conditions:

Reasonable Daily Wear: The guarantee covers the normal wear and tear associated with reasonable daily use of Caboclo footwear. Excessive or abnormal wear and tear, such as using the shoes for activities they are not designed for, will not be covered.

Leather Care: To maintain the quality of your Caboclo footwear, it is essential to care for the leather properly. This includes keeping them clean, avoiding exposure to excessive dirt, and regularly conditioning the leather with natural leather care products as recommended by Caboclo.

Drying without Direct Heat: After getting wet, it is crucial to dry your Caboclo footwear properly. Please avoid direct heat sources, such as heaters or hairdryers, as they can damage the leather. Instead, allow them to air dry naturally at room temperature.

Avoiding Contact with Saltwater: Saltwater can be particularly damaging to leather. To preserve the integrity of your Caboclo footwear, avoid direct contact with saltwater or any other corrosive substances.

No Deliberate or Unfair Damage: The guarantee does not cover any damages caused deliberately or through unfair use of the footwear. This includes intentional mishandling, excessive force, or any actions that are not in accordance with the shoe's intended purpose.

Procedure for Claims:

If you encounter any defects or issues covered by this guarantee within the 12-month period, please follow these steps to initiate a claim:

Contact Customer Support: Reach out to our customer support team via email or phone to explain the issue you are facing. Provide all necessary details, including proof of purchase and relevant photographs, if applicable.

Evaluation: Our customer support team will assess the information provided and may request additional details if needed. This evaluation is conducted to determine if the issue falls within the scope of the guarantee.

Resolution: If the issue is deemed eligible, Caboclo will provide a suitable resolution, which may include repairing the shoes, replacing them, or offering a refund. The final decision will be made at Caboclo's discretion.

Please note that this guarantee policy is applicable only to the original purchaser of the shoes and is non-transferable. Any modifications or alterations made to the shoes by third parties will void the guarantee.

Caboclo reserves the right to modify or terminate this guarantee policy at any time. However, such modifications or terminations will not affect claims made within the original 12-month guarantee period.

Thank you for your trust in Caboclo. We are committed to delivering exceptional footwear and ensuring your satisfaction throughout your ownership experience.