Returns & Exchanges

If for any reason you are not satisfied with your purchase, we are here to help with our returns and exchanges policy.

General conditions

We want you to be completely satisfied with your purchase. If you wish to return a pair of shoes, please review the following conditions for accepting returns and exchanges as set out below.

To initiate a return or exchange, please contact us at

Please note that the item should be sent back to us at your own expense to the following address:

Customer Care
Caboclo Store
C/ dels Carders, 13, 08003
Barcelona, Spain


  1. Timeframe: Returns are accepted within 30 days from the date of purchase. Please ensure that the shoes are returned within this timeframe to be eligible for a refund or exchange.
  2. Original Condition: The shoes must be returned in their original, unworn condition. They should not show any signs of wear or use. Make sure to keep the original packaging, including shoe boxes, tags, and accessories, as they need to be returned in the same condition as received.
  3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns. This is necessary to verify the purchase date and assist in processing your return request.
  4. Return Authorization: Prior to returning the shoes, please contact our customer support team to obtain a return authorization. This will ensure a smooth and efficient return process. We may ask for specific details about the reason for the return and any necessary information.
  5. Return Shipping: The customer is responsible for the shipping costs associated with returning the shoes, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe arrival of the returned item.
  6. Refund or Exchange: Once the returned items are received and inspected (which can take up to 10 days from receiving the items), we will process your refund or exchange. If you prefer a refund, the original payment method used for the purchase will be credited. For exchanges, we will provide you with the option to select an alternative pair of shoes of equal or lesser value.
  7. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on shoe accessories such as insoles, socks, or any items that have been worn or used.

Caboclo Policy

Please note that these return conditions are specific to and may vary depending on the retailer or location of purchase. It is advisable to check with the retailer or refer to their return policy if you purchased the shoes through a third-party seller.

We do our best to provide excellent customer service and ensure a hassle-free return process. If you have any further questions or concerns about returning your Caboclo shoes, please don't hesitate to contact our customer support team for assistance.

Refunds will not include shipping costs incurred at the point of purchase if applicable.

Refunds Processing

Once your return has been received and complies with our return policy, we will issue a refund. Please allow for up to 10 days from the day we receive your returns, for the inspection to be completed and the refund, if applicable, to be processed. Any import duties incurred will not be refunded. When the purchase is made via credit card, the refund will take 1-7 days to be processed by the credit card company.

Please allow up to two billing cycles for your refund to appear on your statement. If the purchase is made through PayPal, the amount will be refunded back to your PayPal account.